Privacy policy

About this policy

This explains how Scentora uses your personal data when you browse, order or book through this store. Scentora decides how your data is used. The store runs on the ShopCera platform, which processes the data on our behalf. We handle your data in line with the Nigeria Data Protection Act 2023.

What we collect

• Your name, email address, phone number and delivery address when you place an order or make a booking.
• Details of what you ordered or booked, and whether it was paid.
• Messages you send us through the contact form.
• Anonymous visit statistics (pages viewed and actions), recorded using random identifiers.

Why we use it

• To take and deliver your order, or run your booking.
• To confirm and update you about your order, and answer your questions.
• To keep records we need for accounts and the law.
• To understand how the store is used and improve it.

Who we share it with

We don't sell your data. We share it only with the people who help us serve you: payment providers (for card payments), delivery and courier companies, messaging providers that send confirmations, and ShopCera, which hosts this store. We may also share it where the law requires.

How long we keep it

We keep order and booking records for as long as we need them to serve you and meet our accounting and legal duties.

Your rights

You can ask to see, correct or delete the data we hold about you, or object to how we use it. To do that, use the contact page or call 08030001000. You can also complain to the Nigeria Data Protection Commission.

Cookies and browser storage

This store uses your browser's storage to remember your cart and favourites and to count visits anonymously. It doesn't use advertising cookies.